HPE Pointnext Tech Care Critical Service Post Warranty

Parts and labour

On-site

1 year

6 hours

24 hours a day / 7 days a week

Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 1 year
Technical support - remote diagnosis - 1 year
Technical support - visual remote guidance - 1 year
New releases update - 1 year
Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Product info support - web support - 1 year
Technical support - outage management - 1 year

P/N: 470065-650, 470065-651, 470065-655, 470065-656, 470065-660, 470065-670, 470065-671, 470065-700, 470065-701, 470065-724, 470065-731, 470065-746, 470065-747, 470065-748, 470065-769, 470065-780, 470065-822, 470065-823, 470065-824, 470065-825, 470065-834, 470065R-656, 642105-421#0D1, 642105R-001, 642105R-291, 642105R-371, 642105R-421, 642105R-AA1, 642106-371, 642106R-001, 642106R-291, 642106R-371, 642106R-421, 642106R-AA1, 642107-421 SPB, 642107R-001, 642107R-291, 642107R-371, 642107R-421, 642107R-AA1, 642119R-001, 642119R-291, 642119R-371, 642119R-421, 642119R-AA1, 642120-421.SPB, 642120R-001, 642120R-371, 642120R-421, 642121R-001, 642121R-291, 642121R-371, 642121R-421, 642121R-AA1, 653200-B21#ABA, 653200R-B21, 653200R-B21#0D1, 662257-421#B19, 662257R-001, 662257R-291, 662257R-371, 662257R-421, 662257R-AA1, 665552-B21, 665552-B21#0D1, 665552-B21#ABA, 665552-B21#B19, 665552R-B21, 665552R-B21#0D1, 665552R-B21#B19, 665553-B21#0D1, 665553-B21#ABA, 665553R-B21, 665553R-B21#0D1, 665554-B21, 665554-B21#0D1, 665554-B21#ABA, 665554-B21#B19, 665554R-B21, 665554R-B21#0D1, 671161-425, 671162-425, 671163-425, 671164-425, 671165-425, 677278R-001, 677278R-371, 677278R-421, 677278R-AA1, 692278-S01, 692279-S01, 697494-S01, 704558-001, 704558-371, 704558-421, 704558R-001, 704558R-421, 704559-001, 704559-371, 704559-421, 704559-421.SPB, 704559R-001, 704559R-421, 704560-001, 704560-371, 704560-421, 704560R-001, 704560R-371, 704560R-421, 706539-S01, 709942-001, 709942-371, 709942-421, 709942R-001, 709942R-421, 709943-001, 709943-371, 709943-421, 709943R-001, 709943R-371, 709943R-421, 733642-425, 733643-425, 733644-425, 733645-425, 733646-425, 734789-S01, 734790-S01, 734791-S01, 734792-S01, 734793-S01, 734794-S01, 742132-S01, 742818-S01, 748303-S01, 748304-S01, 748593-001, 748593R-001, 748594-001, 748594R-001, 748595-001, 748596-001, 748597-001, 748598-001, 748598R-001, 764273-S01, 764274-S01, 785098-S01, 828439-S01, C4M63A